Zoom H5 Recorder mit APH-5 Zubehör Set

As a newbie to audio, I am thrilled. Very solid! Great options to configure. The plug-on system is great. The connection as MS Windows USB microphone (if desired) works great. The operation is intuitive and works great. The cable remote control is a hit (among other things, you can also see here by means of the LEDs when a channel is overdriven, so you do not have to look at the device). And if I should ever have external microphones, I can connect two of them. Worth every Euro. All around recommendable.

Prompte, delivery, everything handled well. Device is waiting for first use. But again and its performance are another chapter ...

The product fully meets the expectations I had from the product description, YouTube videos and my preliminary research. Great device, well thought-out functionality (due to the limited number of control buttons, the menu navigation is inevitably somewhat complicated, but there is probably no other way to solve this than a compromise). The device fits in seamlessly with several other BOSS products that I own (home studio with guitars, bass guitar, keyboard, electronic drums, several loopers, mixing console, audio interface etc. etc.) and with which (BOSS) I have always been very satisfied.

I was less satisfied with the purchase process through Kirstein. I was very excited after the decision to buy was made (300 euros after all) and I was on vacation the following week. The delivery time was stated as 1-3 days, order Tuesday evening, so the device should have arrived on Friday or Saturday in any case. As the model was currently being offered practically everywhere at the same reduced price, I decided not to choose Amazon (guaranteed delivery the following day) but to support smaller dealers specializing in music, i.e. Kirstein, and accept the promised delivery time of up to 1-3 working days.
By Saturday, however, not even the shipment from Kirstein was in my email, let alone the device delivered. On Monday there was still no shipping notification in the email, so I wrote an email to customer service with a friendly request for clarification as to where it was and when delivery could be expected. This was never answered by Kirstein. Exactly one week and one day after the order was placed, the delivery was made. I noticed on the parcel that Kirstein had selected priority delivery. From this I conclude that Kirstein did not have the product in stock at the time of my order (as claimed when I placed the order), but had first procured it through a third party and then had it delivered to me via Priority.
Neither my friendly email to customer service was answered, nor was a customer feedback requested by Kirstein, which I sent to Kirstein after receiving the goods and stating my email contact... Unfortunately, I will probably turn to other suppliers the next time I need something.